Global K-Beauty AI Platform

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Frequently Asked Questions

How does the AI makeup simulation work?

Before any face processing begins, MUSE-FIT displays a consent screen that clearly discloses what data will be collected, the purpose, the processing method (on-device only), and the retention period. You must provide explicit consent by checking two required checkboxes before proceeding. After consent, the app uses on-device face detection (Google ML Kit) to identify facial landmarks and apply virtual makeup via pixel-level color blending. Raw face photos, landmark coordinates, and skin RGB values are processed in device memory only and are deleted immediately after analysis. No face data is sent to any external AI service.

What is Personal Color Analysis?

After providing explicit consent via the in-app consent screen, the app analyzes your skin color RGB values from forehead and cheek regions to determine your warm/cool tone, brightness, and saturation. This classifies you into one of 8 personal color types and provides personalized K-Beauty product recommendations. All processing is performed entirely on your device using Google ML Kit — no face data leaves your phone.

What face data does MUSE-FIT collect and how is it stored?

MUSE-FIT collects: (1) face photos, (2) facial landmark coordinates (x/y positions of eyes, lips, cheeks, forehead), and (3) skin color RGB values. All processing uses Google ML Kit running entirely on your device — no data is sent to external servers or third-party AI services. Raw face data is deleted immediately after analysis. Only derived results (e.g., your personal color type) may be stored locally on your device for personalization and can be cleared by deleting app data or your account.

How do I delete my account and data?

You can request account deletion by emailing privacy@musefit.app. We will delete your account and all associated data within 30 days of your request. You can also withdraw face data consent at any time — face features will be disabled but all other app features remain accessible.

My order hasn't arrived. What should I do?

First, check your order status in the app under My Page → Orders. If your order shows as shipped but hasn't arrived within the estimated delivery window, contact us at orders@musefit.app with your order number.

How do I turn off push notifications?

Go to your iPhone's Settings → Notifications → MUSE-FIT and toggle notifications off. You can also manage notification preferences within the app under My Page → Settings.

The camera isn't working in AR Guide. How do I fix it?

Make sure MUSE-FIT has camera permission enabled. Go to Settings → Privacy → Camera and ensure MUSE-FIT is toggled on. If the issue persists, try restarting the app.

Can I use MUSE-FIT without an account?

Some features require an account, including purchasing products, saving your makeup diary, and accessing personalized recommendations. The AI makeup simulator and AR guide can be explored without signing in.

How do I become an Ambassador?

Apply through the Ambassador section in the app. Our team reviews applications and will contact you via email if you are accepted. Ambassadors earn commissions on sales generated through their referrals.

Getting Started

1

Create Your Account

Sign up with your email and set up your beauty profile.

2

Discover Your Personal Color

Take the AI color analysis to find your season and ideal makeup palette.

3

Try AI Makeup Simulation

Upload a selfie and virtually try on hundreds of K-Beauty looks.

4

Shop Recommended Products

Browse products curated for your personal color type and style preferences.

5

Log Your Looks

Save your favorite makeup looks to your personal diary to track and recreate them.